Outage.Report

Is Jagex down? ❌

Contacts:

Jagex is a British video game developer and publisher, most well known for developing and maintaining the popular online game, RuneScape. The company was founded in 2001 and has since grown to become one of the largest and most successful game developers in the UK

No problems at Jagex

9h

This is the biggest problem with the latest proposal for 70k Xp/hr at Ardy. Jagex is not thinking about the fact that Ardy is the SEVENTH fastest course in the game, yet somehow still the most popular. Raising it will kill other Agility content even more than they are already.

1d

@JagexSupport @Jagex My game crashed when easter event npc tried to teleport me to their church, and now the gane crashes every time I try to log in. I can't acess the game 😢 Never happened before. I'm using SteamDeck.

2d

@JagexSupport Can you have customer support contact me here urgently please. Don't tell me to get a ticket, it doesn't work. Nobody replies.

7d

@JagexAsh @JagexSupport Please look into this player using an animation stall and abusing a bug in PvP worlds. 8 seconds in my recording, left of prayer orb, you can see him animation stalling.

8d

@JagexSupport I lost access to the email associated with my account and now I can’t recover it. I put in a ticket but it said they’d contact me at the email I don’t have access to? Can you please help me.

8d

@JagexSupport @JagexAsh I can’t log into my ironman and I don’t get emails for resetting my 2fa. is there a way to turn off my 2fa so I can delink it to my phone fix it? please and thank you. I got 3b bank and if I can’t log on I’m just done playing sadly

9d

@JagexSupport Can you help me? My account has been blocked due to suspicious activity and I can't change my password. I tried at least three times

9d

@JagexHelpStevie @JagexSupport yes and it seems as though my characters where imported to another account because they are missing. My friends in my cc said he changed the name to ta xbravo and when i try import the account back to mine it says no account found.

9d

@JagexSupport can I please get a ticket form? It is very urgent and confidential

10d

@JagexSupport how can I solve an issue where when I login it says that I have been blocked?

10d

@JagexAsh @JagexSupport I'm still having issues getting my name changed back. My previous in game name is Optimus, I don't want to lose it due to a bug that isn't allowing me to change it through the website. Thanks!

10d

@JagexSupport stop ignoring and respond to my request

11d

@JagexSupport you’re still the worst support company imho.

11d

@JagexSupport @JagexAsh Is there an email address I can use to directly contact someone?

15d

@JagexSupport I tried logging into my old account last played ~2020, only to find out it was banned in 2022 for botting.Did appeal process and got nowhere. Any help would be appreciated. The character name was Capps0611. The last thing I did in game was the Monkey Land questline

15d

@JagexSupport @Hussein72249286 I'm having the same issue. I can't open a ticket either because the website is not accessible. Please read my post for more information.

15d

@JagexSupport I've been banned for playing mobile before the maintenance, pls help??? I don't get it

22d

after several failed attempts to fix my jagex launcher I Factory reset my entire PC @JagexAsh @Jagex @JagexSupport and now I see this screen??? I have zero offenses on my account.....I tried to log into the launcher a bunch but it wasn't working is this why? HOW FIX???

22d

@JagexSupport I'm trying to log-in to a new computer and I keep getting stuck here, both with the app and on the browser. Is this a known issue?

22d

today i tried to switch worlds, and then was prompted "failed to login due to network issue" despite my connection being fine. When I try to sign back in it keeps opening new windows telling me to sign in after I do...endless loop of sign in windows @JagexSupport how do I fix?

23d

I can't seem to add a second jagex account to my launcher or is it only 1 jagex account per launcher? If so can support remove my jagex account so I can merge to the 1? @JagexSupport @Jagex @JagexAsh

23d

@JagexTwisted @JagexSupport Hi guys, can you look at my account “quests iron” it was banned 10 years ago and says appeal denied, although I never submitted a request myself. Thanks

23d

@JagexSupport @JagexBruno with trying to recover a jagex account if there are 4 accounts hooked to it how do I go about trying to recover give tons of details about 1 or what because I only have limited space for the details on the recovery form

23d

@JagexSupport can you please stop having mods troll in the soul wars minigame

23d

@Marty200444 @JagexSupport @JagexAyiza I got perma banned to for getting scammed name swapping

24d

My blood will be on your hands @JagexAsh you blocked my account cause I had to reset my PC and Jagex Support can’t fix that

25d

@JagexSupport #OSRS I can't log into my osrs account through the jagex launcher, it keeps putting me in a login loop every time I put in my info. I've reset my password, ended all sessions, added a 2 step, even reset my router. The game won't work on my phone either.

26d

@JagexSupport pls help I’ve been trying to recover my account but I keep getting told I’m not providing enough information. I’ve been providing 6 years worth of transaction IDs, 3 of my previous passwords, amongst other information that’s been asked of me #osrs

27d

@JagexSupport The support center says up to 48 hours for a response, I have been waiting for a week!

28d

hello @JagexAsh I'm sorry to bother you again, but I'm having this problem now and I can't log in, neither in Jagex Launcher nor the website, didn't find any info online, thanks