Outage.Report

Is Fitbit down? ❌

Contacts:

Fitbit is a brand of wearable devices, particularly known for its fitness trackers. Fitbit's devices are designed to help individuals track and monitor their health and fitness goals. Fitbit also offers a mobile app and web platform where users can set goals, track their progress, and connect with a community of other Fitbit users for support and motivation.

No problems at Fitbit

3h

.@FitbitSupport can you please help me with the issue #52501858 . It’s been more than a week since I have been following up with no resolution . #CustomerServiceFail #exercise #fitness

5d

Oh look, my @fitbit is having problems again. Imagine that. @FitbitSupport is there a bug you’re working through with the sleep tracking?

10d

My @fitbit Aria scale was working perfectly but built-in obsolescence means that @FitbitSupport have decided "Too bad :(" is their response to their product not working anymore. Absolutely shocking.

10d

The problem with @fitbit is the watches are ace but the app is appalling!!! Every day I get this...every day I have to force stop the app and try 6 times to sync my watch! @FitbitSupport and no the troubleshooting doesn't work!

13d

@FitbitSupport i’ve resetted my password and now , after entering the new password the fitbit is asking to send a SMS code. I do not have a phone associated with this account. Can you please help me log in in my account? Also to chat with someone from fitbit is asking to log in

14d

My Fitbit screen just glitched and nothing is working to fix it. Tried hard reset by plugging it in and pressing the buttons til :) and nada, tried changing the clock face and still nada. Anyone else had this? @FitbitSupport

15d

Has anyone else had problems with nurtracheck and fitbit syncing. Up till yesterday it was working fine but for the last 2 days nurtracheck is not showing on the fitbit app. Cany anyone help please? #nurtracheck #fitbit #calories #fitness @Nutracheck @FitbitSupport @fitbit

16d

@FitbitSupport Woke up this morning & My Fitbit Versa 3 is hanging out of its case, won’t clip back in, hasn’t had any rough treatment at all, I am not wondering if it was never in properly, I have had many problems with recording steps & sleep, but this is weird & really upset😭

29d

Is anyone else having issues with Spotify on their Fitbit? The app never opens for me.

1m

I’m so sick of @fitbit not working correctly. It’s been terrible since being bought out by Google. What do you recommend? (Not an Apple Watch.)

1m

This is the worst app update I’ve ever seen @fitbit how this is legible ?

1m

Yo @fitbit and @fitbitsupport If there was an error in your app, which was likely to confuse users, I guess you would be very grateful for that feedback?..

1m

What the **** is this error message, posting to a FitBit forum. "The message body contains 24-04-22, which is not permitted in this community." The file was named: FitBitSux-2024-04-22.png, WHY?

1m

My fitbit app is not working for weeks now. How do i justify my tiredness?? Lol. I’m this 🤏close to buying a Garmin.

1m

UPDATE! through quick and efficient customer service, the issue has been resolved! Luckily she was still under warranty, so they are sending a new one! Shoutout to @fitbit for remembering my warranty when I had totally forgotten! 💖

1m

@FitbitSupport I can’t login to my account and the password reset email doesn’t come through (yes I’ve checked all my settings) and I can’t use the chat without logging in, and your phone # doesn’t have an option for login help and will hang up on you if you don’t pick the others

1m

My Fitbit just had some sort of melt down and is now off. I wonder if it over heated at hot yoga. At least I got my workout logged before it turned off.

1m

Absolutely **** it - I am so sick to death of the mysterious @FitbitSupport connection issues - first it shows sync, but no data, then we’re told to reset the scales which on the same wifi network fails - then Fitbit support says “oh your aria 2 is now ewaste” buy aria air 🤷🏻‍♂️

1m

Anyone else having problems with flex2 @fitbit not syncing to iPhone? Put the pebble on charge a couple of days ago and can’t get sync to work now 🤷‍♀️ @FitbitSupport

1m

My @fitbit charge 5 is just on a black screen and not responding! WTH.

1m

Any other @westpac customers having problems with adding Mastercard to FitBit Sense v1 after upgrading from FitBit Pay to Google Wallet per FitApp prompt?

1m

I'm getting tired of dealing with @madebygoogle and @FitbitSupport with the GPS issues on my Pixel Watch 2. Getting pushed back and forth is not good customer service. Been waiting since January for a solution, seems like it will never come.

1m

Is @fitbit not syncing today? @FitbitSupport just wondering if a known issue. I’ve restarted all devices 3x today and nothing

2m

I charged my @fitbit after not using it since December but it won’t connect to the app/wont update 😩. The app seems to be glitching. How can I fix this @FitbitSupport ?

2m

.@fitbit I keep getting this error in the app but I’m connected. I’m done all the usual—reboot, disconnect devices, make my phone forget the Fitbit. Any ideas?

2m

Even more features not working/disappeared. That's with a brand new replacement. Never buy a #fitbit they're absolutely useless. #versa2 @fitbit @FitbitSupport

2m

The issues and run around with @FitbitSupport are enough to make me want to switch to @Apple

2m

I get that Google value your data from Fitbit but not allowing someone to delete their account without a 7 day notice period is nuts! Only doing it to fix an issue with the app…

2m

New day. Exact same issues. No sooner had I emailed these issues to @fitbit support that I get an email saying they’ve closed my case. Absolutely insane.

3m

Fixing FITBIT Sync Issues: Ultimate Troubleshooting Guide.