3d
Another hyperoptic outage in Manchester again today? 😩
Hyperoptic is a British telecommunications company that specializes in providing superfast broadband services to residential and business customers. The company is known for delivering gigabit-speed (1,000 Mbps) fiber-optic broadband connections, which are significantly faster than traditional broadband technologies like DSL or cable
No problems at Hyperoptic
Outage Reports
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Past Incidents
3d
Isn't it awesome that @Hyperoptic 's status page is down. The most reliable fibre connection has been the worst this last week!
6d
It looks like @Hyperoptic is celebrating the Simpsons' No Internet Day a day earlier, or maybe they will continue till tmrw. #hyperoptic_outage
12d
Os @Hyperoptic down for anybody else or just me? Can't even login to the website....
12d
I mean, there could be worse days for my wifi to go down. A friday, working from home? @Hyperoptic doing the work of good people.
12d
Internet down in the London area. Been having problems since yesterday. #hyperoptic
12d
Been having a lot of problems with @Hyperoptic what's going on? Internet down, Customer service phone lines down, Website down?
12d
Nationwide #Hyperoptic Outage Doing The Rounds Across The UK Atm. London Seems To Be The Most Affected. Apparently It’s A DNS Issue. Hoping It Gets Sorted Soon.
12d
Bit concerning that Hyperoptic website and phone lines are also down during the internet outage. Have they been hacked?? Or are they just useless? #hyperoptic No word from @Hyperoptic
12d
Hi @Hyperoptic is there an outage in the N19 4NF postcode?
12d
Hey @Hyperoptic, any reason for the internet being down? Or thoughts on when it may be back up?
12d
#Hyperoptic down. Looks like it's a DNS issue
12d
Got Internet down in Hackney, London. @Hyperoptic (this is just a tweet to see if anyone else searches for outages on twitter like I do...) #hyperoptic
23d
Hi @Hyperoptic. There was some outstanding amount which was cleared sometime ago. Could you please check why the Internet is still down?
25d
Hey, @Hyperoptic, how long before the outage in L3 is sorted? And have you tried turning it off and on again?
1m
Hi @Hyperoptic , service has been down since 13:48 Saturday, is there an ETA on when it'll be back? I WFH so I need the internet. Is there also compensation for going the weekend with no internet?
1m
.@Hyperoptic looks like your network is down. And that includes your network status page. Are you ok?
2m
Testing … I tried to DM my internet service provider @Hyperoptic about an outage that’s been going on since 9:30pm and Twitter said it might have locked my account ???? Hello ??
3m
I love @Hyperoptic - came home to find my net was down and in one call to support (on a Sunday eve at 8:40 pm!!) they had me back up and running just in time to watch my shows. 💚
3m
Hi @Hyperoptic, my internet has been down for over 24 hours, severely impacting my work. I’ve tried reaching customer support several times, but I’m kept on hold for 45-55 mins before being disconnected without any help. Plz resolve this issue ASAP. This service is unacceptable!
7m
It seems that @Hyperoptic are the only ISP that thinks it's ok to do non-emergency impacting works during the middle of the day, rather than the more common overnight outages
7m
I’ve never had so many internet issues until we switched to @Hyperoptic so much planned maintenance yet the problem with the internet only started after they messed with it. I’ve lost gaming competitions because of this and now I can’t work… do not recommend.
8m
Glad to see @Hyperoptic value their customers when they have outages. Remember guys, if you don't have service, suck it up and pay for it. That's "just the company policy".
8m
Day 11 of no internet connection after joining @Hyperoptic for less than a month. Still not a date scheduled for a technician visit despite many attempts at getting help from customer support
8m
Day 6 of no service / having my internet randomly shut down after using @Hyperoptic for less than a month
8m
Day 5 of no service / having my internet randomly shut down by @Hyperoptic, no response from tickets and only automated response from emails
8m
NOW WERE TALKING!! hey @Hyperoptic fixed an issue and since i bought a wifi adaptor it increased internet very hard finally internet worth the money saved my day stream games and other stuff thanks to your internet
8m
If anyone is even considering moving their broadband to @Hyperoptic - think twice. 1 week of no internet, 2 calls per day (to them - they never call you back when they say they will), 1 failed engineer visit and the worst customer service ever. Absolute shambles.
8m
Return from holiday to no internet connection with @Hyperoptic. Call up, and baffle their support. Engineer not available until Wednesday... So that's 5 days without internet at least then? Time to look elsewhere me thinks...
8m
So, @Hyperoptic announces its speed & #easytoswitch - but we have now had outage for 2 days: no info from @Hyperoptic, no reason given, no info on when connection back! People working from home badly affected. Really bad service, very disappointing! 👀👀👀