There were no incidents detected with Royal Mail in past 24 hours.
Waiting for an important document sent via @RoyalMailHelp. Paid a fair bit for 24-hour posting, 10 days later it still hasn’t arrived. If it’s not here early next week, I won’t be able to register my marriage & will have to reschedule at a cost. I'll be £100 down. What can I do?
Is the @RoyalMailHelp website tracking down? I've been trying to enter numbers but nothing happens?
Looks like @royalmail @royalmailhelp has gone down the pan. Over 1 week since posting.. and so called 'special delivery' has still not been delivered. ( Lots of 'pending' notifications... which I understand is unsubtle code for 'the staff didn't turn up')
Your online tracking is down. My urgent medication parcel has been stuck at "we're expecting it" since last week. Why is there no communication about the outage and how do I track my item? @RoyalMailHelp
Hands down @RoyalMail @RoyalMailHelp got to be the biggest shower of **** about.
sorry but how can tracking not be available on a parcel that i requested for - 2 day delivery with tracking @RoyalMailHelp i am now £30 down because a parcel hasn't arrived.
Service @RoyalMailHelp is an absolute disaster atm. Website down. 45 minutes on hold and then they closed phones. No response from X dms. Sent to delivery office and given opening times that were incorrect - changed in July. Shocking level of hapless service.
Is the @RoyalMail @RoyalMailHelp Track and Trace system down? I've entered three tracking numbers into the system (& yes, I have checked that I had them correct) and, for each one it has said that there is a problem & to try again.
.@RoyalMailHelp, to ensure my Dad's 94th Birthday present arrived on time I ordered a Track 48 collection with label from home. It got collected today but I've now received an email apologising that it was not collected. Does this mean it is now lost? Tracking no. is not working.
Hi @RoyalMailHelp appreciate that this is a really buy time of year but I'll waiting for a response to a dm I sent you yesterday about my parcel that almost arrived but you've rerouted it back down south
Hi @RoyalMailHelp I’m not quite sure why your post person thought it was a good idea, when it’s chucking it down with rain, to throw a cardboard box delivery, clearly for my birthday, over my garden fence. It’s sopping wet and fell apart as I picked it up. Cheers 🙄
If @RoyalMailHelp is closing down the post office in Hyde, will their collection service be reliable now? There is nowhere else around here without driving somewhere...and I don't drive.
Sent a small parcel of gifts with @RoyalMailHelp #RoyalMail from N.Ireland down to South of Ireland. Filled in the relevant customs declaration and answered honestly. In there was a free gift I received valued at £0.01. Customs @Postvox have refused the parcel claiming wrong
I see once again that @RoyalMailHelp tracking is not working this morning. Seriously @Ofcom when are you going to strip them of the USO.
Hi @RoyalMailHelp is your tracking system down? I'm getting no response from your app or your website when requesting tracking data Thanks
Um excuse me @RoyalMail @RoyalMailHelp but after waiting over 20 mins to speak to someone on the phone and getting through and giving my details they put the phone down on me? That is unacceptable
Had an email saying there was no one in for my package (which I needed today) @RoyalMailHelp. I watched the guy on my cctv run down my path, shove two letters through the letterbox and then sprint back to his van. I couldn't catch him as I'm disabled. This all went down at 1.45pm
Has @RoyalMailHelp just given up providing the service people pay for. Currently running around town trying to track down a special delivery package they’ve delivered to a “nominated” collection point without telling me where that “nominated” point is.
#royalmail @RoyalMailHelp #clickanddrop click and drop is down again for booking collections! Any idea when it will be up and running?
@RoyalMailHelp is the arrange a parcel collection portion of your website down? I have tried to purchase it on mobile web and through the app and the site either won't load or it's failing
Be wary when it comes to eBay purchases, ordered inkjet cartridges, and never received them, but the royal mail courier confirmed them as delivered. No refund from @RoyalMailHelp no support from @eBay_UK, sided with the seller. No refund from @PayPal = me £40 down and no support.
Hi @RoyalMailHelp @royalmail I sent passport documents by special delivery Tracked at a cost of £8.95 on Tuesday was advised would be received next day - on checking tracking today it’s showing as them still being in transit - can you please advice?
Hi @RoyalMailHelp @RoyalMail I have the same issue, and the recipient is working on a time frame. Kindly check DM
Every Monday every Monday when Businesses are processing their weekend orders, guarantee that @RoyalMailHelp @click_and_drop goes down, every week and yet never gets reported @Ofcom
FFS... @RoyalMailHelp It seems @click_and_drop is down completely now?! Grrrrr this website is so infuriating. When it works, it's great. But it's so glitchy and I don't have time for it not to be working properly!
.@RoyalMailHelp You failed to deliver a package I sent, informed me it's being returned, but I haven't yet received it back. Today, your online tracking service has an 'internal error'. What am I supposed to do now?
We’re currently unable to track items for you either online or on the phone due to a system issue. Deliveries are taking place as normal. We're looking into this and will get it fixed as soon as possible. Sorry for any inconvenience caused.
Heya @RoyalMailHelp is there an issue with your tracking or deliveries? I ordered something from @adidasUK due to be delivered to my home in London today. Yet on @RoyalMail app tracker it says you just tried to deliver to place called Tadcaster? Please help #CustomerExperience
Royal mail is down again. Cant track or divert. @RoyalMail @RoyalMailHelp #MHHSBD
Dont you just LOVE @RoyalMailHelp @RoyalMail generating labels for peoples parcels and get this **** **We have been advised that there is a system issue with the courier on generating the label**