Outage.Report

Is Royal Mail down? ❌

Contacts:

Royal Mail is the United Kingdom's primary postal service provider. It has a long history and plays a crucial role in delivering mail and parcels to households and businesses across the country.

No problems at Royal Mail

Past Incidents

23d

Be wary when it comes to eBay purchases, ordered inkjet cartridges, and never received them, but the royal mail courier confirmed them as delivered. No refund from @RoyalMailHelp no support from @eBay_UK, sided with the seller. No refund from @PayPal = me £40 down and no support.

1m

Hi @RoyalMailHelp @royalmail I sent passport documents by special delivery Tracked at a cost of £8.95 on Tuesday was advised would be received next day - on checking tracking today it’s showing as them still being in transit - can you please advice?

1m

Hi @RoyalMailHelp @RoyalMail I have the same issue, and the recipient is working on a time frame. Kindly check DM

1m

Every Monday every Monday when Businesses are processing their weekend orders, guarantee that @RoyalMailHelp @click_and_drop goes down, every week and yet never gets reported @Ofcom

1m

FFS... @RoyalMailHelp It seems @click_and_drop is down completely now?! Grrrrr this website is so infuriating. When it works, it's great. But it's so glitchy and I don't have time for it not to be working properly!

1m

.@RoyalMailHelp You failed to deliver a package I sent, informed me it's being returned, but I haven't yet received it back. Today, your online tracking service has an 'internal error'. What am I supposed to do now?

1m

We’re currently unable to track items for you either online or on the phone due to a system issue. Deliveries are taking place as normal. We're looking into this and will get it fixed as soon as possible. Sorry for any inconvenience caused.

1m

Heya @RoyalMailHelp is there an issue with your tracking or deliveries? I ordered something from @adidasUK due to be delivered to my home in London today. Yet on @RoyalMail app tracker it says you just tried to deliver to place called Tadcaster? Please help #CustomerExperience

2m

Royal mail is down again. Cant track or divert. @RoyalMail @RoyalMailHelp #MHHSBD

2m

Dont you just LOVE @RoyalMailHelp @RoyalMail generating labels for peoples parcels and get this **** **We have been advised that there is a system issue with the courier on generating the label**

2m

.@RoyalMailHelp Are you aware the Click&Drop collection service is still down after more than a day? The site says all services are working normally, Collection says it will be back “soon”. When will I be able to get my parcels collected?

2m

Are @RoyalMailHelp not working today? I have parcels booked in for collection today and as of now - 3:15pm - no one has turned up?

2m

Is it a coincidence that @RoyalMail @RoyalMailHelp postage goes up on 2nd April and the website is down on evening 1st April so can't buy postage?

2m

Hello, @RoyalMailHelp @RoyalMail, are your systems down? I have been trying to pay this surcharge for 3 days now but keep getting the below error. my local delivery centre holding my item is only opened 2 hours a day so would prefer redelivery…

2m

Hey @RoyalMail @RoyalMailHelp - tracking has been faulty/down for a while now (online and via the app) - any idea when it'll be back up?

2m

Morning @RoyalMailHelp how can I convert a business profile to a personal one? I’ve shut my business down but want to keep my order and delivery history. There’s also a change of email address to incorporate.

3m

Anyone know if @RoyalMailHelp are having issues delivering post from north to south?

3m

Once again @royalmail show how rubbish our postal deliveries are. Two issues of @totaltvguide delivered on 14 March, one is only valid for one more day & goes in the bin unused. First Post for over a week. You all deserve to be sacked. #notfitforpurpose @RoyalMailHelp

3m

May have got to the bottom of the @RoyalMailHelp issue. Just received a "sorry we couldn't deliver your parcel" card (nobody bothered to ring or knock), and the address is wrong. @royalmailnews, please make sure to use posties who can actually read road signs.

3m

☎️☎️⁦@RoyalMailHelp⁩ suddenly receiving a lot of texts like this. Perhaps you’ll take steps to close them down!

3m

Anyone else finding @RoyalMail @RoyalMailHelp to be awful. I've been delivered 2 packages and they say they've been taken by me but haven't. No note or anything 🙄. Now time to hunt down my parcels 😡

3m

seems ongoing #CyberAttack today. #facebook was down. Google. Now @RoyalMailHelp is down.

3m

This is why I have trust issues with Royal Fail! @RoyalMail @RoyalMailHelp

3m

Hi @RoyalMailHelp I've had atleast 3 cards and letters that were posted to me 2+ weeks ago. None of them have arrived. I seem to have this issue every February and putting in formal complaints does nothing. How do I discuss this further?

3m

@RoyalMailHelp Andy - X will not let me respond & has locked my account!

3m

Hilarious @RoyalMail @RoyalMailHelp X won't let me respond to your DM so this issue won't get escalated. Do you have an email address I can contact?

3m

Stupid @RoyalMailHelp. The address on the receipt is my address. Have had no such issues before now.

4m

Oh @RoyalMailHelp my payment won’t even start processing on Click & Drop. I’ve clicked and ticked, as usual, but it seems suspended. Are you having issues?

4m

Hi @RoyalMailHelp I sent a parcel from Leeds to Helsinki, Finland on the 11th February. Tracking shows it as on the way to Finland since the 13th, no updates since then. Can you please track it down for me - I have the tracking number!

4m

@RoyalMail @RoyalMailHelp Ta muchly for the email, sweet of you to prioritise my happiness but honestly, who writes this stuff? I don’t consider half a dozen parcels in the past fortnight “a dip in my parcel sending adventures” 😳 but if I did, those are not the words I’d choose