Royal Mail down? Outage map, service status, incidents history

Is Royal Mail down?

✅ Working normally low confidence

Royal Mail appears to be working normally — report volume is within the typical range for this time of day (low confidence).

Last updated just now · 0 signals in the last 24h · within the normal range

Royal Mail is the United Kingdom's primary postal service provider. It has a long history and plays a crucial role in delivering mail and parcels to households and businesses across the country

Contacts:

📈 User Reports and Outages in the Last 24 Hours

Outages are identified by unusual patterns or anomalies in user report activity

🌐 Royal Mail Outage Map

The map is generated based on the locations of users who submitted reports on the site

Royal Mail outage map · 2026-06-04

There have been no reported outages for Royal Mail in the last 24 hours.

In total, over the past 24 hours, we have received report mainly from Plymouth

May

Apr

Mar

Royal Mail reliability

none on record

Last incident

Incidents (12 mo)

—

Avg duration

—

Total downtime (12 mo)

Based on no recorded incidents over the last 12 months.

🔎 Social Media Monitoring

We monitor social media to detect signals that indicate issues with services

Hey @RoyalMailHelp. I just tried calling your customer service number. I choose the option for parcel tracking. I then got an automatic message saying the system was down for maintenance and my call was cut off! You really don't help customers do you?

What is going on with RoyalMail tracking? Not working for several days and a repeating probably not true response of "very busy high demand please wait" which is followed by an error message?

and now @RoyalMailHelp TRACKING is not working at all @Ofcom so folks you cannot track any item at all

is the @RoyalMailHelp @RoyalMail app down, again!

is @RoyalMail tracking not working via desktop but on mobile it is - not that it is updating and taking more than 48 hours which i paid for !

Can you tell me what is going on with your tracked services and when it will be fixed? Nobody can accept them, they wont scan! I only bought them this morning via click & drop why are you still allowing people to buy it if it's not working? And what can we do? @RoyalMailHelp

10m

Explain this one @RoyalMailHelp please Changed my delivery to one of YOUR collection points. To then be told “the address was inaccessible”. HOW @Chaos_Cards please stop using the Royal Mail. Second time in a row they have let you and me down. No point pre ordering next time.

10m

Frequently asked questions

Is Royal Mail down right now?

Royal Mail appears to be working normally — report volume is within the typical range for this time of day (low confidence).

Why is Royal Mail not working for me?

We're not detecting a broad Royal Mail outage right now, so a problem is most likely local to you — your internet connection, device, or the app. Try restarting the app, then your router. If many people report the same issue, this page will update to show it.

When was the last Royal Mail outage?

We have no recorded outages for Royal Mail yet.

How do I report a Royal Mail problem?

Use the “Report a problem” button on this page and choose what's not working. Reports are anonymous and update the live status and outage map in real time.

How does Outage.Report know if Royal Mail is down?

We aggregate anonymous user reports and monitor public social-media posts, comparing live volume against Royal Mail's normal baseline for the time of day and region to detect anomalies — often before they're officially confirmed.