@dan_infinity hi @dan_infinity sorry to hear that you are experiencing this outage. Please pop us a DM with some details so we can locate your account?
9d
@youfibre Hi, can I get an update on the fibre outage at my address please?
9d
I honestly hate @youfibre for the 5th time in 7 days it’s down AGAIN!! Nobody join this broadband it’s dog ****. I hardly get WiFi in my back garden it’s that bad
3mo
Nobody go with @youfibre my internet has been down for well over 24 hours not the first time it’s been down this week either. Dog ****
4mo
Gosh, this internet outage is the first of its kind from my 3+ years with YouFibre.. someone steal the cables??
4mo
Still completely without internet from YouFibre since 16 Dec. No updates, no timeline, no support - even had a rep hang up on me. I work from home and this outage has left me unable to do my job. This is unacceptable. @youfibre @JeremyChelot
5mo
So @youfibre has been down since the start of F1! (About 4am) And having a #skyglass tv means.... yep nothing to watch.
My contract is going up by 20% in a few weeks..... 👀.
So they either do me a deal or I'm swapping suppliers🔏.
6mo
So my internet is down @youfibre and you don’t answer your phones so I attempt to use the chat, but this is telling me your team is at capacity and I can’t use this either. How do I report an issue and know what’s happening? Really poor!!!
6mo
Anyone else @youfibre service down?
6mo
Hey @youfibre, I cut you guys some slack on this in the early days but you should be a mature service by now.
How can I:
- check for known outages in my area and whether they're expected
- report an outage if I'm experiencing one (I am)
- track progress to resolution
6mo
So it seems like @youfibre / @netomnia are going to be connecting me to their network and offering up to 8 Gbps symmetrical internet (I'm currently on 900 down 100 up). Anyone got any experiences?
7mo
Funny how you take things for granted, isn't it.
@youfibre is down in Carlisle, so no TV, @Sky, wi-fi or Alexa!
Might have to chat with Mrs_H tonight.
No update until tomorrow morning, ffs.
9mo
Wifi down in Wakefield ffs again. Happens every week
#youfibre
10mo
Hopeless day today. #broadband down, no internet at home in Liverpool since early morning.
And absolutely no update from
#youfibre @youfibre , except that investigation is ongoing. 10 hrs ???
10mo
My internet is down. I've just realised the cable from my house to the telegraph pole has disappeared!!
@youfibre, any ideas? 👀
11mo
Hey @youfibre - is there currently an outage at CF62? All devices have disconnected, some home networks not discoverable anymore. Got basic use but our 5G is out. Thanks.
11mo
So my wifi in **** with @youfibre and trying to explain to chat team and they just don’t understand my problem at all and then you have id mobile @ThreeUK being down all day and cannot make any calls or receive any UTTER BOLLOCKS
11mo
I’ve been on hold for over 30 minutes @youfibre @youfibre_status my internet is down can anybody help?
11mo
Anyone else’s @youfibre not working working properly after planned maintenance?
11mo
OMG @youfibre @youfibre_status worst customer service. Wifi down yesterday 2 hours now most of today. No live service maps to check, or updates. No answer on phone or chat. Can't work, no one in house can get on line and no info. You do broadband to enable digital interaction!
11mo
Hey, @youfibre internet is down, no one answering live chat, keep asking me every 5 minutes if I'm still there, no one answering phones. Been off for nearly 3 hours now. @JeremyChelot
11mo