6h
@SkyHelpTeam can someone please sort out my home move! Been waiting ages with no update because an error has been made your end on my account.
Sky is a major media and telecommunications company in the United Kingdom. It offers a wide range of services, including satellite television, broadband internet, landline telephone, and mobile phone services. Sky is known for its comprehensive entertainment offerings and is a prominent player in the UK's media and entertainment industry
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16h
Cannot even phone @SkyHelpTeam SkyMobile down for at least the 3rd time in a few weeks - unacceptable.
2d
Any updates on the outage in East Devon @SkyHelpTeam? Went down just after 3pm yesterday. 3 kids doing online homework last night after their 1st day back at school after the holidays was interesting only using 4G! It took ages.
3d
At times the network as problems so u got to know @SkyUK @SkyCinema
3d
More problems with Sky Mobile. So so poor. And all I will get is ‘can you please send us a message’ @SkyHelpTeam
5d
1/ @SkyHelpTeam can you please sort out your broadband? It’s raining and a bit windy by me today and I’ve lost count of how many times my internet has gone down! It’s no longer annoying. I’m so close to launching my hub out the window!
5d
Hello @SkyHelpTeam your service was down for almost 72 hours. I rely on my phone for work and this is the only compensation I get? A text message?
5d
Day 3 of my phone not working unless on wi-fi. No communication from @SkyHelpTeam #skymobile not even an acknowledgement of an issue text or the standard “we are working hard to fix things” - just silence leading people to believe there may be an issue with their handset 🙄
5d
I had 6 years of great internet connection with @VodafoneUK - moved to an area where they don’t serve, forced to go with @SkyHelpTeam and it is almost unusable - DNS errors, intermittent service - can’t get any work done and this trash router is about to go out the window.
5d
Another day with #SkyMobile data not working. Completely incompetent network. Gonna be a fun day without maps, any social media or the ability to download mobile tickets to get into venues. Yeah nice one Sky. Seeee ya never again 👋 @SkyHelpTeam
5d
#skymobile To fix the data issue on a iPhone do this, it worked on both my contracts, why has @SkyHelpTeam not posted this I will never know. Settings > mobile data > mobile data network > reset .Turn phone on and off and it work.
6d
@SkyHelpTeam my mobile Internet is still down had nothing for 24hrs now! #skyuseless #skymobile
6d
How am I still not able to use data @SkyHelpTeam . 48 hour outage is beyond a joke, especially when I am away from my family and can’t FaceTime/ message them!
6d
Thing is I had no issue @SkyHelpTeam yesterday whatever "fix" you did messed me up today been away had no google maps, no TFL or Oyster access & no free WiFi to contact or log into My Sky app to try & sort it had nothing since 6am this morning & still not back! #Dangerous
6d
So Sky Mobile is still not working, >2 days after I noticed it was off, and >1 day since @SkyHelpTeam said it was all fixed.
6d
No update from @SkyHelpTeam for over 5 hours. Service down for over 24 hours. Shocking service.
6d
About to order @giffgaff Sim @SkyHelpTeam you're lack of action over this outage is appalling, updates are vague and nothing about an ETA or goodwill being offered. Your TV can get cancelled next also
6d
#skymobile @SkyHelpTeam I know technology fails occasionally but I don’t recall any service being down for so long without any sort of proper explanation or a timeline of when it might be fixed. I dread to think how much work I may have lost.
6d
@SkyHelpTeam hi! Hoping you can help me with a locked email account
6d
ℹ Sky Mobile We're sorry some customers are still experiencing issues with their Sky Mobile services. A fix was implemented yesterday which restored services for the majority of impacted customers. We're working hard to resolve this for anyone still experiencing issues.
6d
#skymobile down yesterday and still today. Cheers! @SkyUK
6d
When will I start receiving data on my #skymobile again @SkyHelpTeam? #work #notworking #skydown #data #down
6d
Woke up, Sky mobile still not working, Need it for work in half an hour, Swellllllll @SkyHelpTeam
6d
Any chance @SkyHelpTeam #mobile will fix your network today.
7d
ℹ Resolved - Sky Mobile Earlier today some of our customers experienced issues with their Sky Mobile services - the problem has now been resolved. We’re sorry for any inconvenience our customers may have faced during this time.
7d
Yet again my phone service is down and no doubt nothing will get knocked off the bill like the last few times it’s happened 🙄 @SkyHelpTeam
7d
Come on @SkyHelpTeam get Ur house in order!! My network has been down since first thing! Be faster sending smoke signals at this rate
7d
Once again, Sky Mobile goes down. No data, no calls, not able to text. No compensation from when it happened last time, but you'll happily stick your bills up @SkyHelpTeam #shambles #skymobile
7d
Hi @SkyHelpTeam. How come I’m sat with my partner, whose phone is on the same contract as mine, and her data is working when mine isn’t? You really need to sort your network out, these outages are happening too often.
7d
Is @SkyUK mobile down?! Can’t make or receive calls unless it’s over WiFi. Just cuts off if I manage to get through too..