Is Squarespace down? ❌

Hey @squarespace, our Google Workspace is down, and every time we press pay, we get an error message. We need this fixed as soon as possible! We also need access to our emails.

Is @squarespace down?

[Important Update] ⚠️ Our website and other services are currently down as we are facing issues with our partner (@squarespace). We are trying to get in touch with them via Email/Chat to get the issue fixed. Unfortunately, they don't have call/priority support. We will keep you

Hey @SquarespaceHelp Are your DNS services down?? Trying to complete my exodus from this hellscape your website won't load.

Anyone at @squarespace able to escalate a support ticket? Customer down for 48+ hours after being migrated from Google Domains. Going in circles with support. Canned responses, more hurdles. Feeling like a Democrat RN.

So my website is down and no customer service to rectify it, thanks @hostinguknet! But now is probably a good time to change as the previous site was custom built but hella janky to update. Any recommendations on website platforms where I can upload my work? Squarespace?

Just a sweet heads up if anyone tries to follow one of my links to my website I've posted here, my site is currently down until I get the funds to renew my domain/squarespace sub 😭🤙 Not sure when it'll be back, hopefully later this month

Our whole API is down. Can you lend us a hand? We are trying to renewal our subscription and they are telling us that they need 24 hours. Can we speed this up? @SquarespaceHelp @squarespace

My email is down and I can’t renew my hosting because after @squarespace bought Google domains, they LOCKED MY ACCOUNT. I am waiting on JOB OFFER EMAILS and I can’t receive any new emails… meanwhile Squarespace support is NONEXISTENT. PLS HELP!!!

Yeah, new website coming soon. Squarespace just ****** me off for the last time, so my site will be down until I find another home for it.

. @SquarespaceHelp you’ve had my domain down for 5 days. I emailed you then. I need access to my website and email. I need someone to fix this immediately.

Have a domain hard down because Google transferred their Domain Registrar business to the @squarespace platform. A $12 payment failed, and so the domain is HARD DOWN ON THE VERY DAY OF THE EXPIRATION. We've tried everything possible to make this payment but it won't accept the

Cancelled subscription well before next billing date, assuming it'd stay active since it's paid for. Instead, the page was taken down, and connected Google Workspace, which isn’t cancelled, stopped working. Can’t receive work emails! Pls help! @SquarespaceHelp @squarespace

Hey @SquarespaceHelp. I have contacted you 3x via email and multiple times via chat and NO response. My business email is now completely down at no fault of my own. This is a HUGE problem. When are you going to respond to me.

help @SquarespaceHelp @squarespace -- your live support has been down all day. My support emails have gone unanswered. You deactivated my account and I'm unable to reactivate. Can you please help? Thank you!

Wow, actually, just scrolling down @SquarespaceHelp's feed makes it pretty clear that they're not the company for ... anyone.

Hey @SquarespaceHelp. I appreciate that you think live chat or email help is more convenient than phone calls. However, when the email service you provide is down AND when your live chat is overflooded, your customers are left in limbo. You should maybe rethink that one?

@Christian115t @SquarespaceHelp Best of luck 🤞 Since 31 July 2024 my domain is down as well as Squarespace.. Anyone there 🥱

The website is down (infoepi dot org) because the registrar won't allow me to renew. I transferred it and received a message that even though they won't let me renew, the transfer won't happen for a week. I can't even update my account email so you can reach me. @SquarespaceHelp

@SquarespaceHelp My domain transferred from Google to Squarespace and now I am trying to pay for my Google Workspace (Email). It keeps rejecting my payment tried several cards it will not process renewal. My entire email is down and full day no reply from the 24/7 Customerservice

@SquarespaceHelp my domain was apparently migrated from Google and I cannot connect to my domain in Squarespace. Now my email is now down and the only option for support is email. How the heck am I supposed to contact support then!?!?

Anyone else having issues with their Squarespace website pages showing up blank? Half of our tabs are suddenly showing blank and ones that were visible this morning are now blank @SquarespaceHelp @squarespace

Hey @SquarespaceHelp @squarespace - I'm unable to make any changes to DNS settings without an error box "unable to make DNS changes, please contact support". How can this error box go away so we can freely make changes?

So much for "seamless transition", @SquarespaceHelp 👿 My website will be down till they fix it, I guess!

Dear @SquarespaceHelp I’m getting frustrated with both Live Chat and The domain department who are not on live chat but are but ensuing new either despite requests! Your customer service is letting me down. How do I get any support??? #squarespace

Hi. Your customer service does not answer emails neither chat. 24h email no answer. 45 min waiting in chat and no answer. I follow all instructions in your website. All useless and error messages for simple things. Anybody there? Are you a scam? @SquarespaceHelp

Hey, @SquarespaceHelp. I'm trying to contact help regarding an issue with archive blocks, but I get stuck in a loop when I try to log in (keeps going back to login request, no error message). Any ideas?

An improper transition of @Google domains to @squarespace causes many to be unable to send/receive emails. Even a manual MX record fix does not take effect after 24 hours, a maximum time quoted by @SquarespaceHelp! Such a shame!

Wishing to send Jen at @SquarespaceHelp heaps of thanks for helping me deal with DNS issues on a domain transfer. Thank you!

All this for a simple DNS record update. Been facing this issue for a day and the been waiting for a 'support agent chat' for hours. @SquarespaceHelp This totally sucks. Please help.