Outage.Report

Is Ubisoft down? ❌

Contacts:

Ubisoft is a multinational video game publisher, headquartered in France. The company was founded in 1986 and has become one of the largest and most successful game publishers in the world. Ubisoft is known for developing and publishing popular game franchises such as Assassin's Creed, Far Cry, Tom Clancy's Rainbow Six, Just Dance, and Watch Dogs

No problems at Ubisoft

17m

@UbisoftSupport Why has nobody responded? Problem still occurring

17m

@UbisoftSupport I've followed suit, and i'm still not connecting to your servers

3h

@ubisoft @UbisoftSupport how many tickets do you have to put in before you get a reply?

3h

@UbisoftSupport can't play any ubisoft games on the game pass. Tried downloading ubisoft connect to my PC and the installer doesn't work. It crashes after the language selection on install. Any idea what's wrong here?

4h

@UbisoftSupport I don’t receive password reset links, I know what my email is because I still have 2017 emails. case number: 20674116

4h

uhh is ubi connect down rn? @PixelsofMark @ACHES @Ubisoft @PlayXDefiant

4h

@UbisoftSupport I will submit another request but require you to send the account recovery email to the gmail account not the yahoo account that the account is tied to as it does not receive Ubisoft emails despite having no filters or blocks on it.

4h

So the servers where up since 2008? 16 years!? 😱 I was still at school! No wonder they kept having tech issues, probs ran on Windows Vista. Its sad, but it had a good run. At least its still playable to some extent offline 👍 (looking at you Ubisoft)

6h

Ubisoft connect is hands down the most dog **** launcher on the internet

7h

The #Ubisoft experience Delta errors 9/10 times and don't give me "beta" cus its like it at launch month all month. #XDefiant

9h

1st issue @UbisoftSupport @PlayXDefiant .... can't use a ps5 controller on pc

10h

can ubisoft fix their game

10h

@UbisoftSupport Thanks for the response. Would you all consider making the message only pop up when you try to access leaderboards or other online functionality that has been discontinued?

10h

@Rainbow6Game @UbisoftSupport I did nothing I played 1 match and this happens what???

10h

@UbisoftSupport i’m not getting the emails for my 2 step

11h

@UbisoftSupport my email address has been changed without me knowing and i now have zero access to my account at all. i can’t reset my password or anything. i’ve made 2 cases regarding this and am yet to hear back at all. Can i get a DM or something to sort this ASAP

11h

@UbisoftSupport please I still haven’t heard anything from your support team, I would just like access to my account again

11h

@UbisoftSupport Ok played the game up until Basim is asked to do his first assignment. I saved the game then proceeded to exit to desktop upon which AMD reported a crash. I did a restart before anything froze and my MSI controller started buzzing like crazy. Clearly something isn't right.

16h

thx ubi,i can't even play 1 round game crashed after entering the match and no error was reported @UbisoftSupport

21h

@Rainbow6Game @UbisoftSupport Is ubisoft still having a influx of cases being made? Been waiting for a response regarding a pretty urgent case (20573297) since my account has been hacked so I can't access any ubi game at all but I've recieved no response at all.

21h

@UbisoftSupport cant link new ps account as it just keeps saying relink the old one and two support cases havent had a reply yet , is anyone able to actually help rather then me wait longer

21h

@UbisoftSupport I try and respond but the link just takes me to the website and it is blank, idk why i cant just get a representative for like 15 min just to get my problem solved

21h

@UbisoftSupport Hi. Is there any update on this fault on ps5 please?

21h

@UbisoftSupport respond to my case please, case #20658543

21h

@UbisoftSupport been waiting to get siege marketplace for over 2 weeks wanna approve my acc plz?

21h

@UbisoftSupport even after verifying my files it still crashes or crashes my pc when i tab out

21h

@UbisoftSupport yes my friends are also on xbox

21h

So after 4 months of support or LACK OF here is the log of the AWFUL support from @UbisoftSupport @Ubisoft_UK @Ubisoft from just lack of response to the worst knowledge ive ever come across

21h

@UbisoftSupport im not receiving my 2 step verification email so im unable to login to my account. I cant even contact support without logging in anyway you can help

1d

Hey @UbisoftSupport Zombi U on Wii U pops up an online service no longer available notification every single time the game boots up. I know the servers are now down but please change this so the notification doesn't pop every time the game boots. It's kind of annoying.