Outage.Report

Is CenturyLink down? ❌

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CenturyLink was an American telecommunications company providing a wide range of services, including internet, phone, and television, to both residential and business customers. They operated in various states across the United States and served millions of subscribers. It's worth noting that in 2020, CenturyLink rebranded as Lumen Technologies. The rebranding aimed to shift the company's focus towards providing advanced technology solutions and networking services for enterprises and government organizations.

No problems at CenturyLink

1d

Why is my Google page not working but everything else is? @CenturyLink

4d

I thought @comcast customer service was bad, but @CenturyLink may be worse. Internet problems started 5:days ago. Talk to a real person, forget about it, 3 chat sessions later, service went completely out. Totally frustrated, still no service appointment.

5d

Day 2 of no internet. @CenturyLink can’t send a technician to get my Internet back up for 9 DAYS. 5 times through the automated chatbot menu today trying to to speak to a supervisor. 4 hours and 45 minutes to get a final answer: no repair available till May 31.

6d

Still no internet after a two week outage @CenturyLink Your “customer service” sucks too! #CenturyLinkSucks

6d

On day 3 of no service from @CenturyLink no ETA of when it will be back, no helpful customer service. They say it's a neighborhood outage but all my neighbors have service?

7d

Centurylink internet down in Des Moines?

10d

No internet since May 8th with an estimated fix on May 20th. You won’t tell us what’s wrong and the chat in the app is worthless. But you managed to tell me my payment is coming out in a few days. @CenturyLink #Centurylinksucks

11d

Part of my routine is guessing when @CenturyLink is going to have their next outage. Last one was for three days mid April. Now a month later, out again. Probably average 6 - 8 multiple day outages per year. Wish there were more options than just ***…

14d

I love how CenturyLink keeps me updated about the outages in my area via email. On the plus side, I guess, I eventually get to find out when the outage started. Not sure why that's useful, but CenturyLink clearly thinks that it is.

14d

fix your bi-polar *** wifi @CenturyLink

16d

How I feel after being on support chat with CenturyLink 3 times in the last 3 days for no internet.

19d

I need US online wisdom, friends. What is a good, fast, *reliable* home internet service company? @CenturyLink has me down/out for a week, lied 3 times now about sending a technician, and they don't give a ****. I need a new setup *fast.* Grateful for your wisdom!

21d

Internet out.. spent 2 hours troubleshooting it to be told that they needed to send a tech out on Thursday to fix it… my solution- cancelling and signing up with @Xfinity. Purchased and setup in 30 min. Not to name names but @CenturyLink could never.

24d

Hey @CenturyLink, fix the internet in Gypsum, CO, ffs.

24d

Why is there no weekend internet repair customer service on the weekends @CenturyLink Get a power outage and it comes back no internet. just call back Monday or deal with your help by text. Your help by text is been going 30 and hast pull up my account yet

1m

Still no internet. Send halp @CenturyLink pls.

1m

Woke up at 6am - still no internet. Spent 1.5 hr on the phone, tech due between 8-5...5:15 I open chat..appt cancelled. WTF..no notification, just cancelled by CenturyLink...

1m

An example of how easily technology can goof. In 2018, Centurylink had a massive outage at 15 data centers across the US, impacting cloud, DSL, and of course, 911 services. It was caused by a bad network card sending bad packets which sucked up all of their bandwidth.

1m

Absolute radio silence from @CenturyLink for the now three day outage. Hopefully within the week we will have dropped your overpriced garbage service and no longer have to deal with you ever again. Keep up the amazing job at convincing people to switch to a better service! 👏 👍

1m

The lack of urgency to help ensure customers satisfaction with their service is astonishing. They are doing a TERRIBLE job of fixing an outage. 8 hours and @CenturyLink clearly doesn’t give a **** about its customers. 👎🏼 #BanBadCompanies

1m

After 7 days of outage, @CenturyLink has informed us that service was restored in our area. Except it didn't work for us. We went to all the troubleshooting this morning to no avail. They have treated us with the absolute disdain. See below:

1m

Have been without @CenturyLink internet since Thursday PM and outage is not expected to be fixed until 6 PM tomorrow. Here is to working in the library tomorrow!

1m

2nd time in 2 weeks @CenturyLink has been down.

1m

.@centurylink landline (and my neighbors, probably lots more) have not had service for 5 days. Western metro Mpls, they say there is a “cable problem”, was supposed to be fixed today but, nope. 5 DAYS!! @startribune @kare11 @wcco @kstp @fox9

2m

I’m part of a bulk internet account through my HOA with @CenturyLink and I haven’t had internet since this weekend and they said they can’t come fix it until… wait for it…. APRIL 8th!

2m

CenturyLink has to be one of the worst internet companies out there. We have no Internet YET AGAIN

2m

I swear my phone service works better than the WiFi . Fix it @CenturyLink And my bad for getting century my area doesn’t qualify for ***

2m

Our BFF is 96 & needs to be able to call out. Looks like his landline with @CenturyLink hasn't worked since our power outage yesterday. Their 800 number is only good M-F. Tried clicking on "Let's Chat" online to try and get tech support and nothing happens. This is total BS. 😡

2m

.@CenturyLink it’s absolutely ridiculous that we’ve canceled our service and you all keep charging us. We cancelled back in September! We now have a $400+ balance and we moved. We’ve spoken to 7 different people 7 times now. Fix this! Terrible company

2m

STILL no internet service from @CenturyLink DURING March Madness. This is Day 6! I'm posted up at Sunrise Coffee in Gulf Place right now. Another 12-15 hour day ahead spent in restaurants using their internet service.