MWEB down? Outage map, service status, incidents history

Is MWEB down?

✅ Working normally

MWEB appears to be working normally — report volume is within the typical range for this time of day.

Last updated just now · 0 signals in the last 24h · within the normal range

MWEB is a South African Internet Service Provider (ISP) that offers a range of internet and communication services to residential and business customers in South Africa

Contacts:

📈 User Reports and Outages in the Last 24 Hours

Outages are identified by unusual patterns or anomalies in user report activity

🌐 MWEB Outage Map

The map is created using the locations of users who have submitted reports on the site

MWEB outage map · 2026-06-16

We haven't noticed any outages affecting MWEB in the past 24 hours

In total, over the past 24 hours, we have received report mainly from Pretoria

Jun

May

Apr

Mar

What’s typical for MWEB

Where reports usually come from

🇿🇦South Africa100%

What people usually report

Not Working / Completely Down100%

MWEB reliability

none on record

Last incident

Incidents (12 mo)

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Avg duration

—

Total downtime (12 mo)

Based on no recorded incidents over the last 12 months.

🔎 Social Media Monitoring

We monitor social media to detect signals that indicate issues with services

My Mweb fiber has been down for almost an hour cant watch the chelsea game 🙃

6mo

So.. Is all of Centurion and Jhbs fibre services down or....? #Openserve #Mweb

7mo

RANT ALERT: MWEB – Hands down the worst internet provider I’ve ever used! The internet is constantly off, and when it’s down — silence. No email, no SMS, no updates. Just an AI chat that never responds and no real human support in sight. #MWEB #InternetFail #BadService

7mo

Why is our internet down @mweb

7mo

MWeb/Open Serve fibre is down again in the Morelapark area. This is the second time in 10 days. Open Serve technicians have been saying that their equipment needs to be refreshed in the manhole, but 10 days later this issue has not been resolved. This is totally unacceptable.

7mo

#mweb What other number can I reach you on, Live chat not working, I have also been on the phone for an hour

8mo

MWeb's email service has been down, apparently in large parts of the country, since last night and so is their helpdesk. I spent five hours to find this answer. How are people supposed to conduct business? What kind of company are you, #Mweb?

8mo

Hi @mybroadband - any idea what's causing the ongoing MWeb mail outage - been down since 07:30 . Their chat line is useless and technical support phone number seems not to work anymore. Perhaps they would respond to you - they certainly don't respond to clients.

8mo

What is going on? Started a chat 08h46 and yet to get an agent to reply why mweb's email is not working. I have tried everything possible online to log in without success - not even on Internet. The communication is non existent and 'valued' customers are left in the dark

8mo

Frequently asked questions

Is MWEB down right now?

MWEB appears to be working normally — report volume is within the typical range for this time of day.

Why is MWEB not working for me?

We're not detecting a broad MWEB outage right now, so a problem is most likely local to you — your internet connection, device, or the app. Try restarting the app, then your router. If many people report the same issue, this page will update to show it.

When was the last MWEB outage?

We have no recorded outages for MWEB yet.

How do I report a MWEB problem?

Use the “Report a problem” button on this page and choose what's not working. Reports are anonymous and update the live status and outage map in real time.

How does Outage.Report know if MWEB is down?

We aggregate anonymous user reports and monitor public social-media posts, comparing live volume against MWEB's normal baseline for the time of day and region to detect anomalies — often before they're officially confirmed.