Is Sky down? ❌

Why do @SkyHelpTeam make it so difficult for you to actually contact them? Forcing you down FAQs and online guides which don't answer the query. Frustrating!

@SkyHelpTeam Are there any updates on the current outage around West London? Internet has been down since 8pm last night

How's this for an #election pledge? Every time @SkyUK broadband goes down, one of the board of directors has to do a year of #nationalservice? #skybroadband #internet #wifi

Day 57 of no @bt_uk broadband/ phone. Replacement @EE 4g mini hub gives 5mbps. Chaotic processes have shut the mini hub off I think 6 times now, in error. Not able to work, kids can't revise for GCSEs nor game & I still have to pay each month. Help @VodafoneUK or @SkyHelpTeam

Anyone else having issues with SKY Fibre internet tonight, my connection keeps dropping? @SkyHelpIreland @SkyHelpTeam

Can tell my @SkyHelpTeam contract is ending tommorow. The last 4 days I’ve had nothing but “there’s a problem with your satellite signal” messages and broken pictures….. wierd it’s never done this in the last 3 years of having sky and I’m sure it’s a innocent coincidence 🤔🤔

Still no internet 🤬🤬🤬@SkyHelpTeam

Tried looking at your deals for renewing my broadband but links constantly go to a "Bad Request" error. Really getting ****** with this and might just drop you all together... From what I can see of your offers there's nothing to keep me with you. Overpriced. @SkyHelpTeam

3-5 days without a working Sky Mobile phone when my wife has a life limiting illness is totally unacceptable. Clearly is a SIM issue but online chat just going through the motions with scripted responses. Sometimes not even addressing the issue! How do I complain @SkyHelpTeam?

Not @SkyUK cancelling my Internet order with no explanation and now apparently unable to re-order until next week. Leaving me working from home without Internet for however long a new order takes. Not to mention paying for TV services I can't use because...no Internet.

Struggling to connect or experiencing slow WiFi? This might be why....! 👀 1. Needs to be recovered from the boiling cupboard

Is anyone reporting issues launching @BBCiPlayer via their Sky Q box? @SkyHelpTeam

Anyone else’s @SkyUK broadband gone down??!? #skybroadband @SkyHelpTeam

Another day, another rubbish day with Sky Mobile - unable to access the interview or use any mobile data. Are there outages yet again, or is this just the service I should always expect? @SkyHelpTeam

. @SkyHelpTeam please can you and #openreach fix my elderly parents landline once and for all please - it’s been out of action for around six weeks and you’re blaming each other. I need to be able to get hold of them!! And they are very worried about it all! 😩

Can not believe my satellite signal has gone for no reason. Booked an engineer to come and fixed it going to take 3+ weeks to come and fix 🤯🤦‍♂️ @SkyUK I need tv for my kids .

so @SkyHelpTeam - openreach engineer was booked for today between 8am and 1pm. now 4pm not a sign of an engineer and broadband and phone still offline. No updates either!!! I'm paying you for a service and you can't deliver. #ISP #shockingservice

Internet is down just what I need before the weekend - fingers crossed the hub turns up tomorrow @SkyUK don’t let me down

@SkyHelpTeam Hi, have you got a timescale for when the internet will be back on in the Grangemouth, Linlithgow, Falkirk and Bo’ness areas?

Hi @SkyHelpTeam . Any reason for this when making a call? . “Sorry you are not allowed to call this number, check your online settings” . Can’t call anyone at all from my mobile. Is the network down? #Cornwall

hey @SkyUK @SkyHelpTeam it was great being your customer for 4 days! you left me with no internet, told me it's not meant for working from home and refused to give contacts for the compensation/complaints team. great trustpilot reviews too!

.@skyhelpteam Why can't you respond to email asking for confirmation of an alleged date to sort broadband 3 weeks after previously failed to do so? Email response to first just asked me to message or call you. Must be deliberately trying to grind down, after this 3rd May:

Update on my internet... I'm doomed! 🤣 @SkyUK have emailed me informing me there is an issue with my line, and they can't resolve it, so I'm free to leave. Spoke with one of the support guys and apparently their system won't even allow him to book a @WeAreOpenreach engineer🙄

It pays to speak with your neighbors 😊 Earlier after speaking with @SkyUK about my internet issues and them saying it can’t be resolved, I asked the lady next door… Same package and both with Sky, but nowhere near the same service! My 3.7 vs her 56.8… not happy at all!

Another day another @SkyUK broadband issue.. not it wont stay connected.. disconnects every 15 minutes then have to wait till wednesday for help? Tf...but my bills late your on the phone the same day... joke

Hello @SkyHelpTeam, I'm trying to order broadband for my parents but getting an error message: Unfortunately, we can't complete your order online Please call 0333 759 4830 for assistance. I don't want to make a call - is there a way around this, please? Stuart

@iamwinner6161 Thanks for the reply. That would confirm there is an outage in your area and that'll be fixed as soon as possible. My apologies for the downtime and for any frustration caused. ^MC

Hey @bt_uk @SkyHelpTeam had fiber installed by open reach an came back to an a cable attached to the centre of my house. Just so it's nice and easy to run the cable down. It could of been attached to the left or right!?!? Unacceptable and the chat bots are most unhelpful.

Hey @SkyHelpTeam is there some reason you can’t seem to sort the issue with a raised ticket on my broadband? Been going on nearly a month now. I’ve complained twice and yet still nothing being done.

Trying to sign in to Sky via the Virgin Media link and it just keeps coming up with an error. Please sort this out @SkySports @SkyHelpTeam