Instacart down? Outage map, service status, incidents history

Is Instacart down?

✅ Working normally

Instacart appears to be working normally — report volume is within the typical range for this time of day. The last reported incident was about 2 days ago.

Last updated just now · 3 signals in the last 24h · within the normal range

Instacart is an on-demand grocery delivery and pickup service that connects customers with personal shoppers who buy from local stores and deliver the orders to their door

Contacts:

📈 User Reports and Outages in the Last 24 Hours

Outages are identified by unusual patterns or anomalies in user report activity

🌐 Instacart Outage Map

The map is created using the locations of users who have submitted reports on the site

Instacart outage map · 2026-07-06

We haven't observed any outages with Instacart in the past 24 hours.

In total, over the past 24 hours, we have received report

Jul

Jun

May

Apr

What’s typical for Instacart

Where reports usually come from

🇺🇸United States85%

🇨🇦Canada10%

🇵🇷Puerto Rico5%

What people usually report

Website52%

App36%

Not Working / Completely Down7%

System3%

Phone1%

Chat1%

Instacart reliability

2d ago

Last incident

Incidents (12 mo)

18m

Avg duration

37m

Total downtime (12 mo)

Based on 2 recorded incidents over the last 12 months.

Recent outage history

resolvedJul 3, 2026
App93%23m
Not Working / Completely Down7%·🇺🇸50%🇵🇷50%·14 reportspeak ~5 / 5min
resolvedApr 16, 2026
App54%14m
Not Working / Completely Down46%·🇺🇸89%🇩🇪11%·12 reportspeak ~5 / 5min

🔎 Social Media Monitoring

We monitor social media to detect signals that indicate issues with services

@BoatGoneFloat @Instacart @InstacartHelp I’m not under review but they counted both orders that were cancelled due to the outage against me.

@ZacharyArost @Instacart Yes the app is currently reported as “down” for some users. Very annoying. Hopefully they fix it soon

@Instacart Not exactly true. There was an outage today. But delivery times eventually normalized, so it all worked out. Thanks :)

@Instacart why was my alcohol privileges revoked on the day the system was down? What could I have possibly violated?

@instacart count your mf days, in the middle of an order and the app is down. Waiting 25 mins and still going for help is CRAZY

@thepbirman @Instacart @yvonne659 the app is down and they can not fix it… Shopping and got stuck at the delivery stage for 6 hours now, can do nothing in the app.

The Instacart app has been down most of the day messing up my money and batches. I really think it’s unfair and I think you should compensate workers for this. @Instacart

@Instacart I NEED MY ORDRED CANCELED YOUR APP IS REALLY CRAPPY. THE APP IS DOWN AND NO ONE IS LEAVING STORE BUT YOUR STUPID APP SAID ON ITS WAY

@MCG2000 @NicoleJackv2iz @Instacart The app is definitely down.

@CutieAllSmiles @Instacart Yeah, the app is completely shut down Down and customer service is not answering our calls.

@JoshuaGonz18175 @InstacartHelp @elskootz 100%. 5+ hours of an outage the day before a holiday is unacceptable

Shoppers and customers are frustrated by a major app outage that left orders in limbo and stopped earning potential. @Instacart with its shopper app aka 🗑️

So I guess @Instacart is down? It's only offering delivery times for tomorrow morning saying it's based on store operating hours but everything is open normally today.

@InstacartHelp I have an urgent customer service issue and your app chat is not working. Please DM me ASAP. #customerexperience #customerservice #instacart

@Instacart where is my order? My shopper said the app has been down for hours. How is this going to be rectified? I’ve waited hours for my order at this point.

@LynnGedeon @Instacart Don't bother. System has been down since 8am

@MCG2000 @Instacart As a driver the whole app is down. We can’t see addresses, the chat is not working for us and unfortunately support is not being helpful

@MCG2000 @Instacart Don’t blame the shopper. We can’t do anything since the app is down. Please be mindful of us, we aren’t purposely manipulating delivering your order

@MCG2000 @Instacart You will not be getting your order. Insta is as down as a comforter.

@MCG2000 @donakerc @NicoleJackv2iz @Instacart The entire ******* app is down, stupid.

Not @Instacart @InstacartHelp app is down yet yall still let us place orders with no warning or information at all. Can’t even contact support without getting rerouted 🤦🏽‍♀️

@Instacart not answering messages while having an outage??

@maryangelav @InstacartHelp I'm an Instacart shopper. The app has been down all day long basically. Noone can shop or deliver any orders.

@MCG2000 @Instacart The app is down. On our shopper app it’s showing us that the app is experiencing technical difficulties right now.

@NicoleJackv2iz @Instacart Technical difficulties doesn’t necessarily mean the whole app is down. My delivery time keeps getting updated.

@instacart why cant we get in shopper app? Why is system down for 6 hours now?

@MCG2000 @Instacart Because the shopper can’t read your text… I swear some of you think your special the WHOLE APP is down .

@12Magazine Shopper is down. Was down yesterday also. Somebody getting fired today @InstacartHelp

@Instacart on one of the busiest days of the year, your app has been down for hours. That’s unacceptable

@Instacart I am a shopper and the app is crashing I can’t cancel the batch, the patrons are messaging and I cannot reply this app is not working

Frequently asked questions

Is Instacart down right now?

Instacart appears to be working normally — report volume is within the typical range for this time of day. The last reported incident was about 2 days ago.

Why is Instacart not working for me?

We're not detecting a broad Instacart outage right now, so a problem is most likely local to you — your internet connection, device, or the app. Try restarting the app, then your router. If many people report the same issue, this page will update to show it.

When was the last Instacart outage?

The last recorded Instacart incident was about 2 days ago.

How do I report a Instacart problem?

Use the “Report a problem” button on this page and choose what's not working. Reports are anonymous and update the live status and outage map in real time.

How does Outage.Report know if Instacart is down?

We aggregate anonymous user reports and monitor public social-media posts, comparing live volume against Instacart's normal baseline for the time of day and region to detect anomalies — often before they're officially confirmed.