Outage.Report

Is American Airlines down? ❌

Contacts:

American Airlines is a major American airline that operates both domestic and international flights. It is one of the largest airlines in the world and is headquartered in Fort Worth, Texas. American Airlines is a part of the larger American Airlines Group, which also includes regional affiliates

No problems at American Airlines

Past Incidents

15d

Gear Down American Airlines Boeing 777 #AmericanAirlines #Boeing777 #heathrow #planespotting #crosswind #crosswindlanding #storm #stormkathleen #aviation #londonheathrow #heathrowairport

19d

Gotta give a shoutout to the folks at @AmericanAir Twitter who were able to fix all of the problems the computer system created and the EP line could Not fix. Seriously, they were awesome tonight!!!!

20d

Thank you @AmericanAir for destroying my computer. All of my work & everything I do for my job was on there. I don’t even have the words to describe what I’m feeling right now. I filed a complaint already but if this doesn’t get fixed asap you’ll definitely see me in court.

21d

Hey, @AmericanAir I keep getting disconnected attempting to fix my reservation with a delayed flight. I have called 4 times and have been disconnected. Can I please speak to a person?

23d

Dear @AmericanAir - your website, 800 number, SMS system and mobile app all are down. In other words: you completely suck. 🤬

25d

Hey, @AmericanAir you do realize your app has been down for like 3 days, yes?

27d

Wtf is going on with @AmericanAir . And why in the entire **** does their customer service line hang up on you!! Houston we have a real ******* problem.

29d

EP is bad.Stuck at dfw, 1 person working on premium counter, line was 1.5 hours long. By the time i got to front, flight left. Platinum desk said you have to wait.Tried to checkin on machine, gave error.Flight was delayed already due to crew shortage. @AmericanAir

1m

Hey @AmericanAir are yall having website issues today? It isn’t letting me complete a booking.

1m

UPDATE! My flight was CANCELLED. with nobody from @AmericanAir in sight to help. They automatically rebooked me on another flight tomorrow EVENING and I’ve now paid $400 to rebook my flight to a different airport and nobody can tell me what’s happened to my luggage

1m

Hey @AmericanAir I don’t want to complain about u on the internet, but I’ve been on hold for almost 2 hours (y’all need the call back option), for an issue you all caused. I tried going in person, but was just given the customer service number. I don’t want a chat bot. Whats up?

1m

Seeing more and more #Operational #Problems and #Incompetence at @AA_supportt @AmericanAir

1m

Anyone else unable to book flights online with @AmericanAir ? App and website both down.

1m

Wow @AmericanAir our flight is delayed 3 hours. Flight at 5:39 pm & u give an email at 1:39 but knowing flights are at LAX- with traffic and TSA, we’re leaving before we even got that notice .. 90% of your chargers are not working. And both of your water dispenser are broken, smh

1m

2 for 2 on maintenance issues. Switched flights after 1st had maintenance delays of 3 hours, now this separate plane had issue. After 45 minutes now deplaning. Pending maintenance strike? @AmericanAir

1m

.@AmericanAir fix your website. Constantly says fix an error but doesn’t tell you what said error is and there is nothing red or highlighted on the page. Frustrating

1m

Is anyone else having issues booking @AmericanAir? I’ve chatted and called and both times they weren’t helpful and disconnected when trying to book via phone. No matter the flights or dates I check, it won’t let me book for 5 people. And now prices have went up 😭

1m

IMAGINE!!!!! The first time I need to check my bag & get a bag tag, the whole kiosk system is down!!!! @AmericanAir !!!!!!!

1m

Flying @AmericanAir Be like: Delayed Delayed Delayed Delayed Get on plane Problem Get off plane Delayed Canceled Rebooked Delayed Delayed Delayed Delayed Canceled Come back tomorrow Delayed Delayed Delayed Delayed 24 hours to fly a distance that can be driven in 7 hours

1m

hey @AmericanAir if ur going to delay my 5pm flight due to mechanical issues, switch planes at 7pm , and then cancel my entire flight at 9pm, and then say u can’t offer me hotel accommodations, maybe don’t hang up on me mid sentence when I call customer service hmm?

1m

Trying to book a flight. The first 3 airlines I tried all had broken websites. 🤦‍♂️🤦‍♂️🤦‍♂️ @Delta password reset doesn't work. @united keeps logging me out every time I step through the order process. And @AmericanAir gives the good old there was an error, try later. Failures...

1m

So my flight was supposed to be at 1pm but it got delayed to 4pm and then 10pm loool Rebooked to Wednesday at least but @AmericanAir you guys and Boeing are so **** I had issues on my flight to Vegas too

1m

Hey @AmericanAir I had a flight delayed from 7pm Thursday to 3pm Friday for mechanical issues, a flight delayed Saturday for 4 hours for mechanical issues, and now our plane has returned from the taxiway to the gate due to more mechanical issues. This is utterly ridiculous

1m

On April 21st my flight was delayed for 2 days due to a mechanical problem. I was stuck in Guatemala for 2 days. 2 days of missed meetings, lost money, and I emailed @AmericanAir and they still have not received any news back. Did I fly Spirit by accident ?#americanair

1m

Pretty sure @AmericanAir got hacked. Their website and app have been down all day. Anyone know anything? Bracing myself for yet another data breach letter from yet another company.

1m

Been trying to contact @AmericanAir for weeks about delayed flights I received in March and the website keeps saying it’s an error when I submit 😒

1m

.@AmericanAir I sent multiple DMs and am still waiting for a reply as the clock is ticking on your very limited free in flight WiFi…

1m

#AmericanAirlines flight #AAL1646/#AA1646 operated by #AmericanAirlines from #FortMyers to #Charlotte is squawking 7700. The aircraft is an #Airbus A321-200 with registration #N191UW. Crew has declared emergency and descended indicating a possible pressurization issue.

1m

Cool work of your app @AmericanAir - selected flight and selected seats. App crashed. Tried to book again and flight went up over $200. Luckily @Delta didn’t have the same issue 🤷‍♂️

1m

I see @AmericanAir is making it impossible to get a refund by talking to a human being for paid WiFi not working on a flight. This should be simple. Also, clean your planes.. the whole bathroom smelled like ****