Outage.Report

Is Jagex down? ❌

Contacts:

Jagex is a British video game developer and publisher, most well known for developing and maintaining the popular online game, RuneScape. The company was founded in 2001 and has since grown to become one of the largest and most successful game developers in the UK

No problems at Jagex

Past Incidents

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@JagexAsh @OldSchoolRS @JagexSupport #OSRS I have bought and been charged 6 (3 + 3) Bonds and have not recived any, could you help me out?

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@JagexSupport See, it doesn't see my membership, my account name, nothing. it doesn't say 'upgrade' so what is going on?

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@JagexSupport It NEVER OFFERS for me to IMPORT my character it doesn't see it even tho i've been getting emails every month about that one character.

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@JagexSupport I'm just logging back into @RuneScape for the first time in a few years. I think I got hacked bc all my holiday rares and money are gone. Is there anyway to get my stuff back?

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@JagexSupport #osrs hi I’m awaiting to hear back from a false temp ban, can someone look into this please

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@JagexSupport what do I do to get my acc back

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@JagexSupport @JagexAsh @JagexHalo @Jagex_Mark @JagexKieren @JagexRamen Also when trying to sign in with my username I get this message as if my account does not exist.

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@JagexSupport need help account has been hijacked

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@JagexSupport trying to recover a hacked account but not getting any response from support.. ticket is Jagex #5293860

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@JagexSupport @OldSchoolRS @JagexTwisted anyone able to unlock my alt account * hai la noi* please? Got locked after I traded max gear from my main *i am dutch* to my alt in january. it's been locked for over 4 months. 25+unlock appeals denied or so, been playing this acc 15+yrs

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@JagexSupport been nearly 48hours I submitted my unable to recover form and no response. someone imported my osrs account into a jagex account and I’ve lost access Jagex #5287722 ticket

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@JagexSupport My old main has been banned for almost 4 years now and I was wondering when the appeal would give me another chance, as its already been 4 years

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@tappokone @JagexSupport @OldSchoolRS **** my account got hacked and they banned me…

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@JagexSupport no response yet it’s been over 24 hours about my hacked account. please help Jagex #5287722 ticket number

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@JagexSupport Link not found

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@JagexSupport What do I do if my account was hacked and banned for botting and the hacker already used my appeal?

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@JagexSupport I'd go back and get more solid information but as you know I cannot access the email to find it... I literally have my authenticator. Logged in a few days ago. My account is essentially banned as I will never be able to unlock it because I cannot access the email...

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@JagexSupport With all the respect, I need manual help? None of these options work, I can’t unlock because I don’t don’t receive emails…I can’t change the email because I don’t receive the confirmation… I physically DO NOT receive any emails so how can I change anything or unlock the acc?

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@JagexSupport Can't log in on Desktop or Mobile

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@JagexSupport I'm having trouble logging in now, the website said I was blocked when I went to make a new profile? Me and My friend were going to start new accounts and do GIM. But now nothing will even load. Please help

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@JagexSupport If I can’t get back into my account can you guys at least stop charging me for membership

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@Anduhhreww @JagexSupport @JagexAsh @JagexLight @JagexHalo @Jagex same issue and I can't even submit a ticket because I can't log in, not on mobile, pc, the website, jagex launcher.. anything

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@JagexSupport I have received an email to reset the password for my account but the link provided doesn’t work and your help center doesn’t have a section for that. What do

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@JagexSupport my email to my jagex account got changed a minute ago!! Can you plz block my account before I lose everything!?!?? Thief op man is my mains name

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@JagexSupport @JagexLight please look into the logs of my account and tell me where I rwt’d to get banned. It’s IMPOSSIBLE. Please unban me I spent so many hours training my account Shivini. @JagexAsh @JagexArchie @JagexSkynet @JagexSkylark

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@JagexSupport plz help im scared to play again untill i find out what program flagged me and uninstall it

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@JagexSupport I tried returning to the game but my account is banned. Any help?

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I report the bots on nex every day, but there they are still, here is the list of them who have been breaking the rules for more than 2 months. @JagexSupport @OldSchoolRS @JagexAsh I really like the game but I hate that lately it's full of bots :c

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Please fix the floating drops at Whisperer @JagexSupport

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@JagexSupport I think this may be a little more nuanced than that, do you have an email to whom I can submit a more detailed question about third-party plugins?