Outage.Report
📈 User Reports and Outages in the Last 24 Hours
Outages are identified by unusual patterns or anomalies in user report activity
🌐 SKY Outage Map
The map is generated based on the locations of users who submitted reports on the site
We have not detected any SKY outages in the past 24 hours
During the past 24 hours, we have received reports mainly from Bacoor
🔎 Social Media Monitoring
We monitor social media to detect signals that indicate issues with services
care to enlighten me why your Messenger bot and Kyla on Viber say our area is not affected by outage and yet we don’t have internet since last night? @SKYserves
4m
Dear @SKYserves, I have not received the latest billing. Your app and website seem to be not working. I want to know my outstanding balance so that I can make my payment ASAP. I did not receive a reply to my DM. Thanks. @mySKYupdates
4m
Greetings @NTCPH
I would like to report that @SKYserves has no internet connection again. This issue happens almost every day. When the internet is not completely down, the connection is extremely slow—to the point that mobile data is much faster than SkyFibr’s service.
(1/2)
6m
Down since yesterday due to technical issues @SKYserves I need to WFH and I have no internet. Putangina nyo. Palagi na lang.
7m
Weeks without internet from @SKYserves @mySKYupdates ! No outage or maintenance daw, but modem light is red 24/7. Chatbot keeps saying “team dispatched” but nobody comes. Sobrang hassle! NTC, better check them!
9m
Is there a mass outage of telcos or something? I cant use my sky wifi. And I can't load up my smart, tnt, and dito sims? What's happening? @SKYserves @LiveSmart @tntph @DITOphofficial
9m
Service not working for 2 months 🤮
Now you have to settle your bill to have it disconnected?! ulol
@SKYserves #SkyCable
9m
Internet outage, Day 2.
Mobile data drained, hotspot maxed☹️
Access limited. Posts reduced😒
@SKYserves
9m
dear @SKYserves,
Your cable service is not working since Friday. Our payment is updated hence, why are we experiencing this trouble?
10m
This is the 6th day of outage by your Sky cable service and still no resolve. No proper connection between agent and customer, replying after 24 hours during sleep hours late at night. And every time just sorry, no improvements. Even after paying full, no service. @SKYserves
10m
WHAT THE F, @SKYserves @mySKYupdates?!
Not even ONE decent, flawless day of service — and now you’re down AGAIN?!
This is beyond frustrating. How are we paying full price for subpar service that can’t even last 24 hours without glitching?!
Time to switch. Seriously.
10m
Hoy @SKYserves I’ll be without internet for one week na tomorrow kasi you keep moving the ETA. Are you even fixing this “outage”? @DtiPhilippines @NTCPH
I have a filed a complaint against you with NTC.
10m
Hi @SKYserves any news about the internet outage here in our area? I left you a message. Kindly reply. Thank you
10m
Hi @SKYserves I’ve been trying to reach an agent over chat but to no available. No outage per your chatbot I haven’t been able to connect to the internet at all. Sent you a DM.
10m
Sky Cable TV down 3 days! Troubleshoot done, DMs sent, useless, upgradeur 30-yr old copper cable tech, act also on our pending application to upgrade to Fibr Sky TV from 4 months ago. Pls restore the signal now, DMs sent.
11m
Cable service down, @SKYserves . Tried checking online for your service advisories, but it's not updated. Tried reaching out thru Kyla in Viber yet no response.
11m