Outage.Report

Is Squarespace down? ❌

Contacts:

Squarespace is a popular website building and hosting platform that allows individuals, businesses, and creatives to create and manage their own professional websites without needing extensive technical knowledge

No problems at Squarespace

3d

Hi. Your customer service does not answer emails neither chat. 24h email no answer. 45 min waiting in chat and no answer. I follow all instructions in your website. All useless and error messages for simple things. Anybody there? Are you a scam? @SquarespaceHelp

5d

Hey, @SquarespaceHelp. I'm trying to contact help regarding an issue with archive blocks, but I get stuck in a loop when I try to log in (keeps going back to login request, no error message). Any ideas?

19d

An improper transition of @Google domains to @squarespace causes many to be unable to send/receive emails. Even a manual MX record fix does not take effect after 24 hours, a maximum time quoted by @SquarespaceHelp! Such a shame!

20d

Wishing to send Jen at @SquarespaceHelp heaps of thanks for helping me deal with DNS issues on a domain transfer. Thank you!

22d

All this for a simple DNS record update. Been facing this issue for a day and the been waiting for a 'support agent chat' for hours. @SquarespaceHelp This totally sucks. Please help.

1m

Facing a snag with @SquarespaceHelp . Site’s SEO description doesn’t update in search results. Cleared caches, force re-indexed, old meta sticks. Support doesn’t admit bug, no firm fix time - crucial for businesses relying on search presence. Prompt resolution needed.

1m

Crucial for businesses relying on search presence of their website hosted @squarespace Dead end with @SquarespaceHelp . Sites’ SEO description doesn’t update in search results. Cleared caches, force re-indexed, old meta sticks. Support doesn’t admit bug, no firm fix time. #SEO

1m

Is Squarespace down? #Squarespace status: Payment button redirects to previous page. More: Seeing this? Please retweet. 🙏 @SquarespaceHelp can you help? #SquarespaceDown 😱

2m

I need to let some of my inner-Karen out and tweet about the bad customer service I got from @GoDaddy over the last two days. Meanwhile, @Squarespace @SquarespaceHelp actually figured out that my issue was a non-issue and sent me multiple screenshots to assure me...

2m

.@SquarespaceHelp All of the Facebook-connected accounts for all of my websites have disconnected at the same time. When I've tried to reconnect them, this happens. Is there an outage?

2m

Hello @SquarespaceHelp - I’m having issues with my newsletter. 3 times I’ve had the same answer from different people and it’s getting frustrating as it’s not helpful. Is there a way of escalating my ticket please?