Outage.Report

Is EE down? ❌

Contacts:

EE (formerly Everything Everywhere) is a telecommunications company operating in the United Kingdom. It is one of the largest mobile network operators in the country, providing mobile phone, broadband, and other communication services to consumers and businesses. EE is known for its extensive 4G and 5G network coverage and a range of digital services

No problems at EE

Past Incidents

17d

Wtf is going on with @EE this week. Completely unusable and looks like it’s not just my area. Can’t even call to report a problem because when you choose the option to speak to someone they instead send you a text with a website link to something unrelated.

18d

Na only dey get phone issues on this app. Why? 😂💔 Won fi shey ee ni?

19d

So EE TV is not working on the night of the biggest football match of the year and their response on the customer service live chat is “go to @YouTube” and watch the match! Very helpful @bt_uk @EE @footballontnt

20d

Frustrated with @EE customer service: they disconnect when you try to phone; don’t have a chat or email address, impossible to raise any issue with. Regulator should investigate #offcom

20d

@EE hi. Having really trouble sorting out an issue with broadband upgrade and old account. Tried numerous calls and no one can help. Can you give me a number or email to escalate this ? Thank you

21d

first 5 points, 5 errors from Toh Ee Wei

22d

Anyone having problems with EE mobile today?

22d

Day 57 of no @bt_uk broadband/ phone. Replacement @EE 4g mini hub gives 5mbps. Chaotic processes have shut the mini hub off I think 6 times now, in error. Not able to work, kids can't revise for GCSEs nor game & I still have to pay each month. Help @VodafoneUK or @SkyHelpTeam

23d

That’s it I’m done with @EE broadband. Off for a week, saying it’s a problem with BT and if I want to pay an extra £7 for a 4g router I can get the internet back. I’m cancelling the service and going back to sky !

24d

Interesting that @EE @Waterstones @bupaglobal have ALL experienced extremely slow systems today citing « network issues » and I wonder whether a cyber attack is brewing in the UK. 🧐

24d

when Facebook & WhatsApp etc go down, it’s usually for like 2-4 hours, but EE has had no signal for at least 6 hours now 🙃

25d

searched “EE” on here to see if anyone’s having broadband issues but, as with every vague search term, thousands of **** ***** @elonmusk well done pal

28d

power's back but broadband is down :^) the ee bot was like "we hope to get it back up at 17:03" ... it's 18:43 :^)))

29d

Guessing @EE is down? Got absolutely no signal whatsoever

29d

Can't tell if EE is down or if my phone's just ****** signal wise 😭😭

29d

It’s official EE is down #eedown

29d

Hey @virginmedia issues with your internet ! The app keeps asking me to reset the Hub which has been done about 5 times now and still nothing as a new customer who has just switched to your service right now its worse than @EE

1m

I am absolutely fed up since @BT changed my broadband to @EE . It is slower, I have to keep relogging into YouTube (maybe a site problem, don't know), and have difficulty getting into my emails, despite keep changing my password! 🤬🤬🤬

1m

So for 2nd time since Sunday late morning @ThreeUK having problems with me not being able to make any calls, only moved from @EE a few months ago, so the search for a new mobile provider starts today #rubbish #notreliable #three

1m

It's been down since around 8PM. @EE keeps changing the fix time, but doesn't tell us what's wrong. @bt_uk customers in the village having issues, too. I'm sure I have some kind of guarantee through ee. Hmm.

1m

Is #EE down today @EE ??? Absolutely no signal whatsoever in CM6 Essex

1m

Problems with internet today, shows connected at normal speed but not carrying a signal, like railway lines but no trains. It's intermittant, problem seems to be at ISP end. local EE mast (my fallback using my Mobile) also has problems. Not my day for Online seemingly!

1m

I'm trying to speak to an actual customer service person @EE . I've dialled 150 from my phone but there is absolutely no option to speak to someone. I purely want to query an error on my bill. Please advise on how I can achieve this via your 150 number. Thank you

1m

#5GEE router on red for past half an hour. Is @EE network down today?

1m

@bt_uk service down @ee service down Please advise on areas impacted, root cause of issue and expected time to resume service back to normal

1m

Me waiting for @bt_uk / @EE to sort out my broadband after having problems for a month, whilst also trying to WFH. #sortitout

1m

Phone damaged and it wasn't even my fault and @EE want £100 to fix it even after 2 years of insurance payments

1m

is it just MY instagram completely down rn actually d eye ee

1m

I paid my EE phone bill. Why’s there no internet ?

1m

I have had basically no 5G or signal since Sunday evening and all EE has to say about it is "There's a fault. Have you considered WiFi calling?", like ma'am, if I had WiFi, the lack of 5G would simply not be a problem.