Outage.Report

Is Brightspeed down?

Working normally

Brightspeed appears to be working normally — report volume is within the typical range for this time of day. The last reported incident was about 113 days ago.

Signals
1h
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15m
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5m
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Last
none in 24h
No signals in the last houroutage.report/brightspeed
Live signals
  • commentInternet been out since last night here 28570 hwy 24 309 East Southwinds Drive2d ago
  • reportInternet — Raleigh, the United States 🇺🇸2d ago
  • commentHave a broken fiber optic cable. Internet is out of service.2d ago
  • reportInternet — the United States 🇺🇸2d ago
  • reportInternet — Houston, the United States 🇺🇸4d ago
  • commentwell you can always give in a call brightspeed to +1 (510) 47O-72O5 the official support …5d ago
  • reportInternet — Ashburn, the United States 🇺🇸6d ago

Brightspeed Outage Map

The map is created using the locations of users who have submitted reports on the site
Brightspeed outage map · 2026-10-15

What’s typical for Brightspeed

Typical report volume
<1report per day
30-day baseline — the chart’s typical band

Brightspeed reliability

Last incident
113d ago
Incidents (12 mo)
1
Avg duration
6m
Total downtime (12 mo)
6m

Based on 1 recorded incident over the last 12 months.

Outage history

90 days ago today
  • # Jun 23, 2026 Disruption 6m
    15:36 UTC Not working 100% 11 reports peak ~2/min 🇺🇸

Comments

What's happening for you? Share what you're seeing
A
Anonymous2d
Internet been out since last night here 28570 hwy 24 309 East Southwinds Drive
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Anonymous2d
Have a broken fiber optic cable. Internet is out of service.
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Anonymous5d
well you can always give in a call brightspeed to +1 (510) 47O-72O5 the official support helpline number i mean there are several things you will not be able to find and figure out so better call +1 (510) 47O-72O5 this might help
A
Anonymous8d
The brightspeed outage info on this site seems ridiculous: “ The last reported incident was about 104 days ago.” “Total downtime 6 min.” What?! Do they ignore all the comments here of outages?? Our phone line/internet is down yet again for half a day so far and trying to check for outages on their website is infuriating. I enter our address in their “search for outages” & they can’t find it. They say to use Troubleshooter (which has always been pretty useless in the past but now they require you to create an account & log in JUST TO CHECK for OUTAGES! In the countless times we’ve had outages it’s ALWAYS been on their end and yet they make it so difficult to just REPORT an outage! Their repair technicians are great tho… kind, responsive, helpful.
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Anonymous10d
No phone service since Friday
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Anonymous11d
Has been down 4 days in rice va
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Anonymous13d
The prompt says "all circuits are busy" when calling a number. Same thing happened in July and it took all month to fix it !!!
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Anonymous16d
Internet down all day 9/28/2026
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Anonymous21d
Brightspeed crew working across the street earlier today, and now have no service. I am certain they cut a line installing something else. Now have to have a tech visit tomorrow morning.
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Anonymous23d
Internet & landline services not working Angier NC since 11:15 9/21/2026
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Anonymous26d
Cannot make outgoing calls on land line. Incoming calls seem to work occasionaly. Never had these problems with centurytel. Pretty annoying. I can see why people are dropping their land lines. If it doesn't work when you need it it's useless.
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Anonymous28d
Landline phone out since early afternoon, no dial tone. Brightspeed website is useless for troubleshooting, keeps kicking me out. Two days ago we lost phone, WiFi & TV for 24 hrs. Gettysburg, PA
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Anonymous28d
No phone service .....unable to pay bill on line ....4 attempts on September 14th, finally reached a PERSON on September 15th and got a confirmation of payment. Today phone line is down....I am sure from this problem again! We are a convenience store that has fuel sales of Gasoline and Diesel... today phone lines are not working...the phone lines are working all over town, except for ours! This is a problem that our business can not afford! Please help.

About Brightspeed

Brightspeed is a U.S.-based broadband internet service provider brand launched by Lumen Technologies (formerly CenturyLink), offering high-speed fiber and other home internet services in select markets

Contacts:

Frequently asked questions

Is Brightspeed down right now?

Brightspeed appears to be working normally — report volume is within the typical range for this time of day. The last reported incident was about 113 days ago.

Why is Brightspeed not working for me?

We're not detecting a broad Brightspeed outage right now, so a problem is most likely local to you — your internet connection, device, or the app. Try restarting the app, then your router. If many people report the same issue, this page will update to show it.

When was the last Brightspeed outage?

The last recorded Brightspeed incident was about 113 days ago.

How do I report a Brightspeed problem?

Use the “Report a problem” button on this page and choose what's not working. Reports are anonymous and update the live status and outage map in real time.

How does Outage.Report know if Brightspeed is down?

We aggregate anonymous user reports and monitor public social-media posts, comparing live volume against Brightspeed's normal baseline for the time of day and region to detect anomalies — often before they're officially confirmed.

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